Don't Just Sit There! Call SERVPRO Right Away to Start Flood Damage Remediation in Long Beach

1/19/2020 (Permalink)

When flood damage affects your home, the situation can seem overwhelming. Contact our experienced team to help get a handle on the situation.

Compassionate Professionalism Is Why SERVPRO Delivers Peace of Mind after Long Beach Flood Damage

When our team first meets Long Beach homeowners, the fear and concern they feel after flood damage is palatable. Despite the reality and risks of living on a barrier island between the Atlantic and Wreck Lead Channel, you and your family can never be entirely ready for the disruption and devastation flooding can bring. From the moment we walk in, our job is to show customers that we care about the crisis they ensure by listening intently and communicating why we can help and how we intend to proceed.

We Follow the Customer’s Lead

Understanding that Long Beach flood damage uniquely affects each residence and resident is fundamental to our ability to provide quality services with sensitivity and a personal touch. Allowing you to walk us through the damage as you experience it helps create a partnership. We strive to set the tone of clear and transparent communication right from the beginning, why we take the time to explain the inspection and pretesting process. During these initial conversations, we: 

• Follow a written protocol for consistency.
• Look for safety and health “red flags.”
• Listen and take good notes. 
• Ask about your pressing concerns.
• Document pre-existing damages, including mold.
• Verify whether on-site electricity can be used without risk.
• Explain the need for pretesting methods and products. 
• Ask that you list jewelry, valuables, and heirlooms and recommend they be packed up and removed from the affected area for safety.

Disaster Recovery Is a Process

We are confident that our training and experience eventually will bring your residence back to preloss condition. Honesty and integrity require us to explain the steps and show you with results rather than make empty promises. Steady and reliable assessment, planning, and implementation follow the restoration industry’s expectation of best practices. Clear and consistent communication and continuing documentation and flexibility is why SERVPRO is recommended by many insurance carriers.

Documentation Protects Everyone

Emotions run high after a flooding event. During the first minutes and hours of our partnership, a meeting of the minds must complete, why SERVPRO employees review and explain the basics, and ask for acknowledgment and agreement from you. Expect to read through and sign forms that permit us to investigate and create a recovery plan, and then assign tasks to our employees to implement the restoration agenda.

Restoration of flood damage starts with information sharing and agreement on roles, why SERVPRO of Long Beach / Oceanside spends time at the onset setting the stage by interviewing, investigating, and explaining the process. Call us at (516) 536-1801 to get the process rolling as soon as practicable after the storm.

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